At Amlysa, your satisfaction is our priority. We strive to ensure that your shopping experience is seamless and enjoyable. If for any reason you are not completely satisfied with your purchase, we gladly accept returns and offer refunds based on the policy below.

Returns Eligibility We accept returns within 14 days from the date you received your order. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also have all original tags and packaging intact.

How to Initiate a Return To initiate a return, please contact our customer service team by email or through our contact form, providing your order number and details about the product you wish to return. We will respond promptly with instructions on how to proceed with the return.

Refund Process Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.

Shipping Costs for Returns Customers are responsible for shipping costs when returning items. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return arrives safely, as we cannot guarantee receipt of returned items.

Damaged or Defective Items If you received a damaged or defective item, please contact us immediately within 7 days of receiving your order. We will work promptly to resolve the issue by providing a replacement or a full refund.

Thank you for choosing Amlysa. Your trust and satisfaction mean everything to us.

Warm regards,

The Amlysa Team